Recently, it was revealed that a large number of sick cats and dogs were sold in a pet store in Chengdu. The whistleblower said that the dog he bought fell ill in less than two days. Then he took the pet hospital certificate to the store to ask for...
Recently, it was revealed that a large number of sick cats and dogs were sold in a pet store in Chengdu. The whistleblower said that the dog he bought fell ill in less than two days. Then he took the pet hospital certificate to the store to ask for an explanation. Although the boss agreed to the refund, he never received the money.
On December 17, the reporter came to the pet store to visit on the spot and faced the complaint online by the boss, saying that within 24 hours after purchase, if there are any problems with the pet, you can return and exchange it.
The online exposure>>
The pet store sells a large number of sick cats and dogs, and more than 30 people gave the store a negative review
On December 16, it was revealed that a large number of sick cats and dogs were sold in a pet store in the north of the Second Ring Road, Jinniu District, Chengdu. The whistleblower said that the dog he bought at the pet store and got sick in less than two days. Then he went to the pet hospital to issue a certificate and went to the boss to ask for an explanation. Eventually, the two parties signed an agreement and then refunded it, but the consumer said that two weeks have passed and has not received the money.
The reporter found a pet store exposed by the consumer on a review software. The per capita consumption of this store is more than 1,000 yuan, with a total of 36 reviews, all of which are negative reviews. Almost all the contents of consumers' evaluations are that after buying a cat or dog in the store, they will develop symptoms of illness within a few days, and even die. The evaluation also includes a pet's physical examination form and a picture of illness.
The reporter also noticed that the pet purchase agreement posted by one of the consumers showed that living pets went to the pet hospital for a health examination within 24 hours after purchase (the cost was taken care of). If your pet has dog distemperment, cat distemperment and other diseases, you can change it within 24 hours.
Visit >>
The boss responded that the pet is sick within 24 hours and can be returned and exchanged. At 11 a.m. on the 17th, the reporter came to the pet store. There are more than 100 square meters in the store. Three staff members are cleaning the cages. The dog cages are placed on both sides of the wall, stacked on three layers in total; the cat cages are placed in a small room separated by a glass door and are divided into upper and lower layers. According to the boss, there are about 40 cats and dogs in the store, including British shorts, American shorts, golden retrievers, Labradors and other conventional varieties, and the price is about 1,000 yuan.
The reporter saw at the scene that some of these cats and dogs were in one cage, while others had multiple cages. Some of the dogs in the cage had their eyes drooping as if they were not awake, some were curled up, and only a few were walking around in the cage with more lively.
Why do consumers buy sick cats and dogs in the store? "This is probabilistic, there is no way." The boss said that it was made clear before buying. After the consumer bought a living pet, he would take it for testing by himself within 24 hours. If he is sick, he could return it and exchange it. Regarding online doubts about the sale of sick cats and dogs in the store, "We have a quarantine certificate for every batch of cats and dogs." The boss told reporters with a stack of quarantine certificates.
Lawyer suggests that consumers can respond to the
How can consumers complain to the Market Supervision Administration for complaints to merchants? Liu Yuantao, a lawyer at Beijing Guofeng (Chengdu) Law Firm, said that consumers can call the Market Supervision Administration to complain about the merchant's behavior, or file a lawsuit with the people's court with jurisdiction.
Is there a legal basis for the seller's statement? Lawyer Liu said that my country does not currently have separate provisions on the sale of live pets. Generally, if there is a dispute over the sale of live pets, it shall be handled based on ordinary sales contract disputes. Without violating mandatory laws and regulations or infringing on the legitimate rights and interests of others, the parties may make their own agreement on the content of the sales contract. "For this dispute, pet buyers must first confirm whether they have signed an agreement with the pet seller to return and exchange contents for live pets after-sales sickness packages when purchasing live pets. If so, they can be handled according to the contents of the agreement; if the agreement does not include the agreement for after-sales sickness of the pet or the buyer and seller have not signed an agreement on pet purchase and sale, they should refer to the provisions of the Civil Code on the contract or the relevant provisions of the Consumer Rights Protection Law."
